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FAQ (Frequently Asked Questions)

  • Delivery
  • Where do you ship my order from?

    We ship all orders from the UK using DHL International express.

  • How much will I be charged for shipping?

    We are currently offering free delivery on all orders.

  • How can I track my order?

    You can track the status of your order in your account in the section ‘My Orders’. If you ordered as a guest, you can do so on the DHL website by putting your order tracking number.

  • When will my order be delivered ?

    Once your order is confirmed and purchased in the UK, we will dispatch it. It will take 2-5 days. Please keep in mind that our shipping times should be used as a guide only and are based on time from dispatch. Depending on the United Kingdom’s national holidays, it will be able to be delayed receiving your item.

  • Product
  • How do I know if an item is in stock?

    We don't keep the items in stock. When a customer orders an item, we buy it from the official stores and send it to the customer.

  • Are DALLOTT items authentic?

    Yes. All of the products on Dallott are authentic. All products are from the brands' official stores online stores.

  • Can I order an item that is not on DALLOTT?

    Yes. If you have any information such as the product name or photos, please make a post on the inquiry board. Dallott personal shopper will help you to find the best option for you.

  • What packaging will my order be delivered in?

    Your order will be wrapped in bubble wrap and placed in a brown box to protect them until they reach you.

  • Settlement
  • Will I need to pay taxes and duties?

    No, you won't. Taxes are automatically calculated and included in the total price of your order and there are no additional costs due upon delivery.

  • What do I need to do for customs procedure?

    All of the customs procedures will be taken from DALLOTT. There is nothing you need to do to receive your order.

  • What payment methods do you accept?

    The following credit cards can be used at DALLOTT (VISA, MASTER, MAESTRO, Apple Pay, Google pay, American Express)

  • I have some questions. What should I do?

    You can leave a message in the Q&A section.

    Our Customer Service Advisors are happy to answer any additional questions you may have.
    Email : cs@dallott.my
    Phone :
    MY: +6012 456 6505
    (Weekday 09.00.00-18.00)

  • Account
  • I have forgotten my password: what should I do?

    If you forgot your password, you can reset it. Please click on "Forgotten password?" and an email will be sent to you in order to reset it. If you still have a problem, please contact our customer service.

  • Is my personal information kept private? Does DALLOTT keep my payment information?

    Please be assured that we consider all of the information you share with us to be totally private and confidential. At no point will we share, rent or sell your personal information without your consent. For further details, please read the DALLOTT Security Privacy. In order to register as a user of DALLOTT, we ask you to provide us with your name, mailing address and email address. We may use these details to inform you of new goods and services via email. If you do not wish to receive such emails, please update your account preferences by clicking on 'My page’ and ‘Change your email address’.

  • Can I subscribe to DALLOTT email newsletters?

    Yes. Stay informed of new arrivals, trends and exclusive promotions by signing up DALLOTT.

  • Order
  • I forgot to use a voucher (or points) on my last purchase.

    After you complete the payment, you cannot apply for a voucher (or points).

  • Can I order by telephone?

    Sorry, you cannot. It is unavailable to order by calling.

  • Can I make an order as a guest?

    Yes, all you need is an email address. We recommend that you register for an account to start adding pieces to your Wishlist, but, you can also place and track orders as a guest and sign up at a time that suits you.

  • Can I edit my order ?

    Yes, you can, but before completing the payment. If you did not pay, you need to cancel the order and make a new order. If you want to change the delivery address, please contact our customer service.

  • Can I cancel the order after the payment?

    Sorry, you cannot. After completing the payment, it is impossible to cancel the order because it is started to prepare your order. Therefore, please be careful when you complete the payment.

  • Exchanges/Return
  • What happens if my order is damaged ?

    If your order has been delivered incomplete or different from what you ordered, please contact our Customer Service.

  • I received the item, but I didn't like it. Can I exchange it?

    If you change your mind or choose the wrong color or size, we will not accept exchanges or returns. Thank you for your understanding in advance.

NEED HELP?

Customer Center

Email: cs@dallott.my

Customer Center Business Hours: Weekdays

(Monday-Friday) 10: 00-17: 00 (Japan time)