For debit / prepaid cards, the usage amount will be deducted when the order procedure is completed. In the unlikely event that the transaction is canceled, DALLOTT will process the settlement cancellation at the same time as the cancellation. Depending on the card company, it may take some time before the withdrawal amount is refunded because it takes time to receive the payment cancellation data. Thank you in advance for your understanding. It depends on the closing date of your credit card and the contract details. Please contact your card company for details.
We will bear the customs duty. There is no cost to pay by the customer other than the product price.
We are responsible for customs clearance. There are no separate documents to prepare by the customer.
The following credit cards can be used at DALLOTT.
(VISA, MASTER, MAESTRO, Apple Pay, Google pay, American Express)
My Page> 1: 1 If you post your inquiry in the inquiry, we will get back to you promptly.
Alternatively, you can email or call the Customer Center directly.
Inquiries by e-mail: firstname.lastname@example.org
Inquiries by phone:
(UK) Consultation service through all products and sites: 050-3196-5050 (Weekdays 19.00-02.00)
(Malaysia) Consultation exclusively for exchanges and returns Window: 03-6413-1807 / 012 456 6505 (Weekdays 09.00-18.00)
Customer Center Business Hours: Weekdays
(Mon-Fri) 10: 00-17: 00 (Japan time)