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About Payment method

  • Payment method

    The following credit cards can be used at DALLOTT (VISA, MASTER, MAESTRO, Apple Pay, Google pay, American Express)

  • Due date for payment

    For debit / prepaid cards, the usage amount will be deducted when the order procedure is completed. In the unlikely event that the transaction is canceled, DALLOTT will process the settlement cancellation at the same time as the cancellation. Depending on the card company, it may take some time before the withdrawal amount is refunded because it takes time to receive the payment cancellation data. Thank you in advance for your understanding. It depends on the closing date of your credit card and the contract details. Please contact your card company for details.

  • Do I have to pay customs duties separately?

    We will bear the customs duty. There is no cost to pay by the customer other than the product price.

  • How do you clear customs? Do I need documents for customs clearance?

    We are responsible for customs clearance. There are no separate documents to prepare by the customer.

  • What kind of payment method can I use?

    The following credit cards can be used at DALLOTT.

    (VISA, MASTER, MAESTRO, Apple Pay, Google pay, American Express)

  • How can I make an inquiry?

    My Page> 1: 1 If you post your inquiry in the inquiry, we will get back to you promptly.

    Alternatively, you can email or call the Customer Center directly.
    Inquiries by e-mail:
    Inquiries by phone:
    (UK) Consultation service through all products and sites: 050-3196-5050 (Weekdays 19.00-02.00)
    (Malaysia) Consultation exclusively for exchanges and returns Window: 03-6413-1807 / 012 456 6505 (Weekdays 09.00-18.00)


Customer Center

Customer Center Business Hours: Weekdays

(Mon-Fri) 10: 00-17: 00 (Japan time)