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Indications based on a specific commercial law

Company name: TQOON UK LTD
Director: Park Sulah
Location: 1 Knightsbridge Green London SW1X 7QA United Kingdom
Website: www.dallott.my

Customer Service Centre
[Customer service centre]
Email:cs@dallott.my / 012 456 6505(Customer service center) / 012 456 6505(Refund and exchange consultation counter)
Opening hours: Weekdays (Monday to Friday) 10:00 ~ 17:00 (Malaysia time)

Scheduled delivery date
Product from the UK will be delivered directly to customers using DHL express.
It takes 2-5 days after overseas delivery begins.
※ Tracking is available after shipment from the UK.
※ Please note that delivery may be delayed depending on UK national holidays.
※ Shipping fee is free regardless of order.

Shipping
Product from the UK will be delivered directly to customers using DHL express.
It takes 2-5 days after overseas delivery begins.

Payment method
following credit cards can be used at DALLOTT.
(VISA, MASTER, MAESTRO, Apple Pay, Google pay, American Express)


Order cancellation
Order cancellation
※ Cancellation of order (cancellation) is possible at the 'Before payment' stage.
※ Please understand if the stage is ‘Purchasing’ or ‘Delivery’, cancellation will be difficult.

Return of defective item
※ If there are any problems, please contact to the centre in your country within 48 hours after receipt. (Currently only post is possible in the UK)
※ If you request an exchange/return through the post, please send it to TQOON MALAYSIA receiving payment department.
※ Relevant department of TQOON MALAYSIA checks the product status and will work out whether it is possible to exchange or return.
※ Exchanges or returns will be paid by Dallott if there are any mistakes of delivery or damage of products.


Return address:E-8-13, Plaza Mont Kiara Jalan Kiara, Mont Kiara Kuala Lumpur 50480,
W.P Kuala Lumpur, Malaysia.

Precaution for personal import
Please make sure to read the below.
※ This site operates by Tqoon UK Ltd, all orders provide to customers from the UK.
※ Individual import from overseas to Japan is processed.
※ All taxes will be paid by Dallott.

Personal import
The characteristics of personal import
※ In case of purchase from overseas directly, any necessary tax will not be paid because we are not processing through third party.
※ There may be evidence that you have purchased (imported) branded products in your personal information, so you can receive after-sales service at brand stores around the world.
※Personal import is limited to the personal use of order advertisers,
and transfer or resale to third parties is legally prohibited.